Terms & Conditions
These terms form the basis of the contract between the client and Crumbs, Cakes & Bakes. The terms set out below and your order confirmation are considered to set out the whole agreement between you and us for the sale of your order.
INITIAL QUOTE AND SALE
All price quotations are valid for 30 days from the date of written quotation/email. The gallery of images displays examples of my work and due to all cakes being bespoke and hand made in different sizes from those shown, your cake may be varied from the website image. If you send over an image of an existing cake design not made by myself please note techniques and products are different and therefore the outcome may also differ.
ALLERGENS
I am happy to cater for all allergens but please be aware that although every care is taken to avoid cross contamination, all cakes and their ingredients may come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the customer to inform me prior to the confirmation of their booking of any allergy issues. It is also the responsibility of the customer to inform their guests of all allergy information and therefore Crumbs, Cakes & Bakes will not be held liable for any allergic reaction resulting from consumption of the cake. All allergen information is available at any time.
More information with regards to allergens can be found at the following link: https://www.food.gov.uk/safety-hygiene/food-allergy-and-intolerance
COLLECTION & DELIVERY
All orders can be collected from the Crumbs, Cakes & Bakes studio. Wedding cakes and larger orders that are eligible for delivery are free of charge within 10 miles of IP12, any delivery locations outside of this will incur a charge. For an accurate delivery quote, please do not hesitate to get in contact with your post code. Please be advised that upon collection/delivery of your order the full responsibility for the safety of the cake lies with the client. Crumbs, Cakes & Bakes will not be held responsible for any damage that may occur after the cake in is your possession. I am always happy to advise you on how to carry/travel/store your cake.
DEPOSITS
A non refundable 25% or £15 (whichever is highest) deposit is required to confirm your booking and secure your date (excludes wedding cakes and large orders over £200) the remaining balance is required no later than 1 week prior to the confirmed collection/delivery date. If the deposit is not received and the date is not confirmed I will not continue with your order and other clients are able to book your desired date.
Any order placed with less than 2 weeks notice will require payment in full to secure your date and confirm your order, this will be non refundable if you choose to cancel before the confirmed collection/delivery date.
Wedding cakes and large orders over £200 will require a non refundable deposit of 50% to confirm your order and secure your date. The remaining balance will be required no later than 4 weeks prior to your collection/delivery date.
CANCELLATION
All deposits are non refundable and cannot not be returned if an order is cancelled for any reason. If an order is cancelled within 1 month of your confirmed collection/delivery date you may be able to transfer your deposit to a future order. This will be at the discretion of Crumbs, Cakes & Bakes. If an order is cancelled within a week of your confirmed collection/delivery date all monies paid will be non refundable and any outstanding payments will be required in full.
If an order is cancelled by Crumbs, Cakes & Bakes for any reason you will receive a full refund.
COMPLAINTS
Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously. Any issues must be brought to our attention within 48 hours of the cake being collected/delivered to give fair opportunity to assess the nature of the complaint.
Both parties agree to not post any negative information about the other arising out of this contract or event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Complaints regarding the decoration of celebration cakes can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding cake clients will have a final consultation to finalise all details and design of the order. It is the clients responsibility to check that all details are correct and meets with their requirements and raise any issues with us if there are any discrepancies.
Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of the cake being collected/delivered to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.